Atlantic Broadband Keeps Customers Connected During COVID-19 Crisis

Staff Report From Aiken CEO

Monday, May 11th, 2020

Atlantic Broadband, the nation’s eighth-largest cable operator, has announced that it will extend its support of the Federal Communications Commission’s (FCC) “Keep Americans Connected” pledge until June 30 to ensure that customers impacted by the COVID-19 outbreak will have access to vital services:

-Atlantic Broadband will not terminate internet or phone service to any residential or small business customer that informs the company of their inability to pay due to circumstances resulting from the coronavirus pandemic.

-Atlantic Broadband will waive late fees to any residential or small business customer that informs the company of their inability to pay due to circumstances resulting from the coronavirus pandemic.

-Atlantic Broadband will continue to make its WiFi hotspots available free to the public.

“We know how important internet and phone connectivity is at this time, as families continue to shelter in place, work from home, and engage in online instruction,” said Frank van der Post, President of Atlantic Broadband. “We will work with any affected customer who is experiencing economic hardship due to the COVID-19 situation to find ways to maintain their service, including flexible payment plans that will meet their particular needs.”

Atlantic Broadband was included among the first group of service providers that committed to the FCC’s “Keep Americans Connected” initiative on March 13. In addition to its pledge to keep customers connected who are experiencing economic hardship due to the crisis, it has introduced a low-cost “Internet Assist” service for homes and “Business Assist” for businesses that currently do not have internet service with Atlantic Broadband.